Our company has strict measures and strong technical force in product after-sales service, which can ensure that the service team will go wherever the products go, so as to meet the various requirements of users for product technical services as much as possible.

High quality employees are the fundamental guarantee for the success of our company, and the high quality of employees depends on our attractive working atmosphere, incentive mechanism and perfect internal management system. In this way, members can communicate, exchange, learn and encourage each other, maximize information sharing, and always maintain the ability to respond quickly to the outside world.

1. Wooden doors are wood products. Due to their unique natural properties, it is normal for a small amount of changes to occur after the installation is completed and tested in different seasons of spring, summer, autumn and winter. The warranty period is one year (calculated from the date of completion acceptance). If there are special requirements, it shall be implemented according to the agreement of both parties;

2. The quality defects within the warranty period shall be mainly repaired and provided with good service. This mainly takes into account the utilization of resources and ensuring the use effect. If it is confirmed that it cannot be repaired, it shall be replaced in time;

3. The exemption clause shall be written in the service specification. If the quality problem is not within the scope of enterprise quality assurance, it can assist the customer in charging service;

4. The staff of the after-sales service department shall warmly receive every user, handle fairly, serve consumers based on the principle of seeking truth from facts, and strive to track the after-sales service of products.

After sales service of Tengda door industry

1. Our wooden doors are in strict accordance with the requirements of the national industry standard of wooden doors, and we will never allow substandard products to enter the market and enter the project;

2. Our wooden doors use legally harvested wood and raw materials. They are environmental protection products. We strictly abide by environmental protection laws and regulations and respect intellectual property rights, and will never damage the health of users and the ecological environment;

3. Our wooden doors are based on mechanized and industrialized mass production, with advanced technology, reliable quality, open internal structure and standardized finishing materials;

4. If you buy our wooden door, please accept it first. If the quality is inconsistent, return it unconditionally;

5. When users buy our wooden doors, we are responsible for the products to the end. If installation is required, we will install it in accordance with the code for installation of wooden doors, and provide two years of after-sales service;

6. We serve the overall project progress and ensure the delivery on schedule according to the contract requirements;

7. Our wooden door quality is subject to the supervision and ruling of the wooden door professional committee of China wood and wood products Circulation Association;

8. The specification for repair, replacement and return of wooden doors shall be implemented within the warranty period. If there are quality problems, we will check them and come up with solutions to solve the problems in time;

9. We are willing to accept the sampling inspection and inspection of relevant supervision departments and management departments;

10. If you are not satisfied with our service or fail to fulfill your promise, you are welcome to complain to the relevant departments, media and wooden door professional committee consultation and complaint center, and finally accept the arbitration of wooden door professional committee.